Coalition America, Inc ("CAI") prides itself on being open and accessible to
its clients. Over the years we have consistently requested feedback
on our performance and have taken immediate action to address current
and future needs. Through this process we have identified five key
areas to our continuing success:
- Knowledge - CAI has a corporate trainer and a rigorous
training program for all new employees to insure that we can answer
your questions quickly and correctly. CAI emphasizes QA standards
and benchmarking for assurance of quality service. And just as
important is our ability to provide key information to you to
insure you are getting the greatest value from your relationship
with CAI. Our team will continue to educate and provide you information
and commit to deliver knowledgeable answers.
- Personal Service - CAI offers a personalized implementation
process, including onsite training and ongoing client service.
Each client is assigned a team including a regional sales manager,
regional account manager, and an account coordinator who are dedicated
to providing dependable and reliable service with courtesy and
accountability.
- Communication - Each year CAI conducts a Client Satisfaction
Survey which aids us in the development of new products and services,
as well as gives us a report card on our servicing to clients.
We are dedicated to HIPAA compliance and are ongoing in our education
of HIPAA regulations. A few of the other programs we offer include:
- Educational webinars (seminars hosted over the web and via
an 800 number) created to assist our clients with current
and future needs.
- A bi-quarterly client newsletter, the ClienTell, to communicate
key updates and information.
- A monthly e magazine, the Healthcare Savings Chronicle,
which provides objective and timely information from respected
experts in the industry regarding a multitude of issues now
facing our clients.
- Smiling Voices - We are pleased to service you and exceed
your expectations. Our success personally and as a company is
a result of your complete satisfaction. If you don't hear a "smile"
in our voice please let us know!
- Team Approach - CAI assigns a designated team made up
of a regional sales manager, regional account manager, and an
account coordinator to each client assuring personalized service.
Additionally, our executive team is always accessible to our clients.
Our team will guarantee you a response within one business day
and will encourage interactive feedback. We are committed to each
other in order to provide exceptional service. We believe in the
spirit and dedication of a winning team.
RESULT: Clients that stay with Coalition America year
after year.